Do you accept returns or cancellations?
I do not accept returns or cancellations after an order has been placed.
All sales are final.
Returns/Exchanges are permitted for items that are damaged in transit or if there was an error on my part. Please contact me within 14 days upon receipt of the item at kristoffs.kreations@gmail.com and I will be happy to provide a replacement, refund, or exchange for another item.
Refunds will not be provided for the following reasons:
- Order arrived too late or later than expected (Please read turnaround times before placing an order).
- Custom orders.
- Package was lost by mail carrier.
Is insurance included?
Yes, insurance is included in the cost and I will always insure your package before mailing, in the case of damages or lost packages by the mail carriers.
What happens if the item is damaged or lost in the mail?
In the event that an order is lost or damaged in the mail, I will work with you to file a claim on the package insurance. After a successful refund through the mail carrier, we can then discuss whether or not you would like to repurchase a replacement.
Where do I send my items to be blinged?
After purchasing a "Bling My Item" listing, you will then mail your item to the address below:
Kristoffs Kreations
7807 Rockside Lane
Spring, TX 77379-4031
When will my order ship?
Your order will ship no later than the stated turnaround time (unless previously contacted about delays).
Do you ship internationally?
Please contact me before placing an order if you need international shipping so I can get you an exact cost.
How long does it take to bling/make an item?
Each individual item has a turnaround time listed in the description. I may not always take the full time listed, but it allows for any mishaps that may arise.
What if you're running behind?
In the event that I am running behind on a turnaround time, I will reach out and together we will determine the best course of action to take.
Do you do custom orders?
Yes! Send me an email to discuss what you're looking to get. We can go over pricing, color options, etc., then I'll do a mock design of what you're wanting and we can go from there.
What if the item I want blinged isn't listed?
If I am not currently offering an item in the shop that you want blinged, you can send an email to inquire about a custom slot, pricing, etc.
What happens if stones fall off of my item?
Please send me an email so we can discuss how/where the stones fell off and what happened to the item to cause it.
In the event that stones happen to fall off of your item, I offer a one time "send in for repair" policy on me, good for 365 days after receiving your item. If it's just a single or couple of stones, you can opt for me to send you a small repair kit to repair it yourself.